Thedjhookup.com, una de las tiendas online más importantes en Estados Unidos de productos dirigidos a DJ, está buscando un perfil muy concreto para su área de soporte en español. Preferiblemente DJ, que conozca el equipamiento en profundidad o que pueda buscar rápidamente en la red información sobre cualquier dispositivo para brindar la mejor ayuda posible a sus clientes.
Para ello es necesario que el candidato viva en el continente americano, la oferta de trabajo no está disponible para las personas que vivan en Europa debido a la diferencia horaria. Aunque la compañía pagará 250 dólares a cualquier persona que recomiende a un candidato que cumpla con el perfil que están buscando. Para ello deberá poseer un conocimiento alto de inglés y de español, tanto escrito como hablado. A continuación todos los detalles de la oferta de trabajo. Más información aquí.
CUSTOMER HAPPINESS ASSOCIATE /
PRODUCT SPECIALIST
LAUNCH A CAREER WITH THE HIGHEST-RATED DJ DEALER ONLINE & HELP US MAKE MORE DJS AND PRODUCERS HAPPY!
The Role
We’re looking for a DJ* who is passionate about helping DJs.
Your mission is to provide a 5⭐️ «WOW» experience with every support interaction.
Your goal isn’t just to answer support tickets, but to leave every DJ and producer you work with so thrilled that they beg to leave positive reviews, immediately share their experience with friends and can’t wait to buy from us again.
That said, the 5⭐️ “WOW” experience isn’t just about friendliness and enthusiasm. It’s about building trust and relationships by solving problems quickly, professionally and effectively. You’ll learn how to assist customers through payment and order issues, fraud prevention, shipping issues, product/functionality challenges, returns and more. You’ll also be responsible for making sure all solutions are compliant with our internal processes and have maximum effectiveness for minimum cost.
You are the customer’s champion. You activate other colleagues to assist with specific tickets and you’re the liaison to manufacturers and shipping carriers that can help when we can’t. You look for opportunities to improve the company for all future customers.
With you in their corner, the customer knows that he/she is in good hands.
To excel in this position, you’ll need a friendly, empathetic, confident communication style, high personal standards, integrity, and a “get things done” attitude. You’ll need to effectively prioritize and manage time, show grace under pressure and demonstrate real problem solving skills.
And you’ll also need love for your fellow DJ.
If this sounds like you, come join our team and help us make 1,000s of DJs happy.
* Sound engineers, music producers and others who understand the gear, but don’t necessarily perform with it are welcome too.
- 0-3 Years of Customer Facing Experience. Additional training will be provided.
- Can work from anywhere in the world with stable internet.
- Join The DJ Squad – our internal team of DJs!
- Experience or familiarity with DJ/music production equipment required. Expert-level knowledge of all products not required on Day 1, but you should be conversant on the subject of DJ gear and able to answer most questions with a few minutes of online research. Fanatical passion for DJ gear is definitely a plus!
- Flexible schedule that allows for evening and weekend shifts strongly preferred.
- Looking to start right away!
About Us
The DJ Hookup is the highest customer-rated DJ retailer online (4.9/5⭐, 6,500+ customer reviews since 2010)
We’ve been called the #1 place to buy DJ controllers.
How? We’re obsessed with customer experience and contribution to the DJ and music production communities.
We use humanity to create «5⭐️WOW» experiences.
We use technology to deliver it at scale.
We get more done than companies 10x our size.
We’re a lean team of ambitious, growth-minded A-players.
We work hard to make The DJ Hookup a gift to the global DJ community.
In return, The DJ Hookup supports us in achieving our goals and ambitions.
Our brand is tech savvy, innovative, “cool” and current while respecting the culture and tradition of our craft.
If you’d like to do meaningful work that makes people happy, The DJ Hookup is the place to do it.
About You (Qualifications)
- You are looking for a career, not just a job. You are eager to advance via self improvement, contribution to something bigger & hard work.
- You’re enthusiastic, have empathy towards other people’s issues, and have the ability to convey this through written (chat/email) and spoken (phone/video) communications.
- You’re patient with people and understand that everyone has their own story and background.
- You’re a true problem solver. Each customer and situation is different. You’ll often need to think on your feet and figure out the best solution for them. We’re a company of speed and effectiveness, not frustration, incompetence and delays.
- You have excellent organizational skills and pay attention to detail, making sure to see projects to completion, not just initiation.
- You have college-level written and spoken English, or better.
- You’re trainable and organized. With 1,000s of shipments going out, you’ll need to be able to learn processes, follow them and produce predictable results.
- You’re able to learn and adapt fast. We’re a fast growing company and we’re looking for people who can adapt to the different situations and processes that emerge.
- You’re technologically competent. We’re a digital company and you’ll need to become comfortable with a variety of tools and systems. It’s not rocket surgery, but comfort with applications to like Excel, Powerpoint and general tablet/laptop competence necessary.
- Full-time availability (40 hours/week + 5 hours lunch), ideally with flexible schedule to work some evening shifts and weekends (fixed schedules with standard 9-6 CST scheduling will be considered as well).
- Must be available part time for training immediately
PREFERRED QUALITIES
- Some previous customer facing experience
- Spanish language fluency
- Interest in sales/business development, community management, social media or other areas of online marketing / e-commerce.
Responsibilities
- Answer incoming customer calls, chats and support tickets regarding billing issues, product problems, service questions and other concerns
- Offer specific, effective solutions to each issue
- Stay on top of tasks that need follow-up until issues resolved to customer’s satisfaction
- Turn frustrated customers into raving fans
- Increase positive reviews
- Act as a liaison between customers and various manufacturers’ support departments
- Update customer information in our internal ticketing system after every communication
- Execute our returns process
- Document support costs
- Be an internal advocate for customer concerns and happiness
Compensation & Benefits
Locally competitive compensation depending on experience and qualifications.
Additionally, you’ll have –
- Get paid in USD, which has increased in conversion rate vs all LatAm currencies over the past 10 years.
- Access to our entire catalog of top DJ/pro-audio brands at factory price.
- Paid time off and flexible local holidays
- The Super Power Program: our annual self-directed education budget to encourage you to develop your passions and interests to turn them into superpowers
- BPM Supreme/BPM Latino record pool membership
- Access to Digital DJ Tips course library
- Variety of training with leading DJ/music production equipment manufacturers
- Join “The DJ Squad,” our internal team of DJs
- Location independence, provided no disruptions in reliability
- Active support, coaching and mentorship towards achieving career goals, not just daily responsibilities
Opportunities for Advancement
We believe in meritocracy and rewarding team members who contribute and invest in themselves.
If you put in the effort to master a skill, we’ll do our best to help you find a home for it at The DJ Hookup.
The Customer Happiness role will give you exposure to a variety of departments and functions in our company. As you learn our business, demonstrate your abilities and clarify your skills and interests, you can progress to a variety of roles in the company.
Some career paths may include Customer Happiness Leadership, Inside Sales, Outside Sales/Business Development, Community Management, Special Projects, Partnership Development, Media and more!
From Our Team
 |
Working with an international team has helped me improve my social skills, and working remotely has helped me to finally have a healthy work-life balance. If you choose the DJ Hookup, TDJH chooses you. We’ll make you feel right at home.
Marco, Customer Happiness Trainee, Class of March ’18.
|
 |
Working with The DJ Hookup gives you a lot of exposure to how the industry works. That’s allowed me to grow personally and professionally.
The team always has your back, which is a game changer. If you are a DJ that wants to contribute to the industry, The DJ Hookup is the place to do it. Daniel, Customer Happiness Trainee, Class of July ’19. |
|
How to Apply
Please send an email with subject line «Customer Happiness Associate Q1 22» to alex@thedjhookup.com.
Inside, please answer the following 10 prompts:
- Name and phone number (Include Skype ID if you don’t use Whatsapp)
- Best time and day next week to be reached
- How did you hear about this position, e.g. Facebook, Instagram, other websites or referral? (If you were referred, please list that person so we can send them their referral bonus if you get hired!)
- This is a full-time, 40-hour-per-week position. Would you prefer a flexible schedule (e.g. manager assigns shifts weekly) or a fixed schedule?
- Are you able to work evenings or weekends (not required, but preferred)?
- A paragraph or 2 about why you’re interested in and feel you’re qualified for this role. Address qualifications listed above.
- Please write a response to these sample Support Tickets, as if you were responding to a customer of ours. We won’t evaluate your knowledge of our policies or processes, just your written abilities and problem solving approach.
- “Hello, I just got my DJ equipment faster than expected. Thanks so much! You really went above and beyond to help me get my gear on time. I will definitely recommend you to my DJ friends”
- “Hey, I hate to say this, but my equipment came after Christmas and I won’t be needing it anymore. You guys left me without a gift to put under the tree for my son. Very disappointed. I need to return this asap.”
- “Hey , I order a controller case a month ago… i know it was back ordered but you guys told me max 2-3 weeks to ship. Can I know when will it be available?”
- We invest in people who invest in themselves. What do you spend your free time learning/developing your skills in? What books, audiobooks, blogs, podcasts, youtube channels, or online courses have you completed in the past year?
- Please include desired salary (include salary of last position if unsure).
- Please include resume/CV or LinkedIn. If recent graduate, include your GPA (required) and transcript (optional).
Applications must address all 10 prompts for consideration!
Know Somebody Else Who’d Be Perfect?
We’ll pay you $250 USD for an intro!
We’re uncompromisingly committed to bringing on A-players only.
But A-players are hard to find, so we need your help.
If you know an A-player who you feel would be perfect for this role, send them this job and encourage them to apply ASAP.
Have your A-player mention you (by name and email) in their application. If we hire him/her, you’ll receive $125 and an additional $125 once they pass their 3 month review.
